ServiceNow Business Analyst

Job Family:

SAAS/PAAS/Cloud Consulting

Travel Required:

Up to 25%

Clearance Required:

None

What You Will Do:

Leading Service Now work streams, including interacting with clients and users to identify and translate functional requirements

Collaborating with Service Now development teams to design, develop, implement, and administer Service Now applications.

Translating complex business requirements into technical designs and solutions using Service Now.

Supporting Service Now projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.

Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.

Collaborating closely with technical teams in their efforts to develop, configure, and enhance Service Now applications.

Staying current with Service Now products, features, and industry trends to drive innovation.

Conducting technical assessments and providing recommendations for improving existing Service Now implementations.

Building functional work products such as, but not limited to, process maps, design documents, and communications.

Supporting functional product testing and training activities.

Creating technical and functional documentation for Service Now solutions.

What You Will Need:

Bachelor's Degree is required

Minimum of FOUR (4) years of professional experience US Citizenship is contractually required.

Agile, SCRUM, or SAFe certifications are preferred

Experience with Software Development Lifecycle methodologies, deliverables, and controls

Knowledge of Service Now Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps

Experience with Software Development Lifecycle methodologies, deliverables, and controls

Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training

Experience working in an Agile environment

Selected candidate must be willing to travel up to 25%
What Would Be Nice To Have:

Candidates with an Active "SECRET" or higher-level clearance are preferred

One (1) or more Service Now certifications (e.g., CSA, CIS, CAD)
Excellent verbal and written communication skills

Strong analytical, problem-solving skills

Ability to work effectively in a team environment

Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels

Heightened attention to detail

Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau Hands-on experience configuring Service Now solutions

General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment

The annual salary range for this position is $92,000.00-$. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus

Parental Leave and Adoption Assistance
401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan Pay Down Tuition  Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at Recruitin All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

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