Technology Support III

Position Summary...

The Technology Support III serves as the primary onsite technology resource for Walmart's Washington, DC office, delivering exceptional end-user support while coordinating with partner technology teams to provide a seamless technology experience. This role also provides regional support for the Herndon office as business needs require.

About the team: The Tech Spot team, a vital part of the APEX organization, delivers timely and personalized technology support that associates rely on to stay connected and productive. This team focuses on enhancing associate productivity through effective problem solving, seamless operations and effective communication. Associates collaborate to reduce risks and drive continuous improvement, fostering a reliable support environment that upholds Walmart’s commitment to operational excellence and associate success.

• Serve as the primary onsite technology support resource for Walmart's Washington, DC office, delivering exceptional end-user support through the Tech Spot.
• Troubleshoot and resolve hardware, software, collaboration tools, mobile devices, printers, and other technology issues while managing incidents through Service Now.
• Monitor site technology health, proactively identify operational issues, and coordinate resolution efforts across multiple technology teams.
• Partner with Executive Support and Conference Room Operations teams to provide timely assistance, manage escalations, and ensure seamless meeting and executive support experiences.
• Support device lifecycle management, including hardware deployment, replacements, asset recovery, and inventory tracking.
• Provide onsite support coverage, as needed, for the Herndon, VA office, collaborating with regional support teams to meet business needs.
• Drive operational excellence by maintaining documentation, supporting technology rollouts, identifying process improvements, and building strong partnerships with Facilities, Security, Engineering, and business stakeholders.

• Experience providing hands-on technical support in a corporate environment.
• Strong troubleshooting and problem-solving skills across hardware, software, and collaboration technologies.
• Ability to build relationships and communicate effectively with associates, executives, and cross-functional technology teams.
• Ability to prioritize multiple requests while maintaining excellent customer service.
• Experience coordinating issues through resolution while working across multiple support organizations.

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption.

People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart’s culture is a competitive advantage, and it’s fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed. We use our campuses to create purposeful connections rooted in deepening understanding and investing in the development of our associates.

Our hubs:
Walmart is a global company with offices across the United States and around the world. Our global headquarters is in Bentonville, Arkansas, with primary hubs in the San Francisco Bay area and New York/New Jersey.

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase…