Data Analyst (HQ

Koniag Services Inc., a Koniag Government Services company, is seeking a talented and experienced Data Analyst to support headquarters-level data analysis, performance reporting, and strategic decision support for our IT Call Center program operations in the Washington, DC area. The ideal candidate is a highly analytical and detail-oriented professional with a strong command of data analytics, reporting tools, and visualization platforms, and a demonstrated ability to synthesize complex, multi-site operational data into clear and compelling insights for senior leadership and government stakeholders.

They bring a strategic perspective, exceptional communication skills, and the ability to operate effectively in a fast-paced, high-visibility headquarters environment.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Location:

Washington, DC area.

Ability to obtain a government security clearance may be required to support Koniag Services Inc. and our government customers.

• Serve as the primary data analyst supporting headquarters-level program performance monitoring, aggregating and analyzing operational data from multiple call center sites to provide a comprehensive, enterprise-wide view of program performance.
• Design, develop, and maintain advanced performance dashboards, scorecards, and analytical reports that provide senior program leadership and government stakeholders with timely, accurate, and actionable visibility into program-wide call center performance metrics.
• Collect, validate, and consolidate operational data submissions from site-level operations teams, ensuring consistency, accuracy, and completeness of all data inputs prior to incorporation into headquarters-level reports and briefings.
• Conduct in-depth analysis of program-wide operational data including call volumes, ticket trends, SLA compliance, first call resolution rates, escalation patterns, workforce utilization, and customer satisfaction scores, identifying cross-site trends, performance gaps, and strategic improvement opportunities.
• Lead the preparation and quality assurance review of all headquarters-level customer-facing deliverables including monthly and quarterly performance reports, program scorecards, and executive briefing materials for senior government leadership.
• Support the Senior Program Manager and headquarters leadership team in the development of data-driven strategic recommendations, program improvement initiatives, and resource allocation strategies informed by enterprise performance data.
• Develop and maintain a program-wide operational metrics baseline and performance benchmarking framework, conducting regular comparisons across sites and against industry standards to identify best practices and areas requiring targeted improvement.
• Collaborate with site-level operations analysts and program staff to ensure alignment of data definitions, reporting methodologies, and performance measurement standards across all program locations.
• Support data governance activities including the development and enforcement of data quality standards, reporting templates, data dictionary maintenance, and analytical process documentation.
• Assist in the management and continuous improvement of the program's data infrastructure, including ITSM platform reporting configurations, data extraction processes, and dashboard maintenance.
• Prepare and present analytical findings, program performance summaries, and strategic recommendations to senior program leadership and government stakeholders in both written and verbal formats.
• Respond to ad hoc data requests and analytical tasks from headquarters leadership and government stakeholders, delivering accurate, insightful, and well-presented outputs within established timelines.
• Support continuous improvement initiatives at the headquarters level by identifying cross-site operational inefficiencies, analyzing root causes, and developing data-supported improvement recommendations.
• Contribute to business development activities as needed, including supporting proposal efforts with program performance data, analytical capability narratives, and past performance documentation.

• Required:
  
  Bachelor's degree in Data Analytics, Business Administration, Information Technology, Statistics, Operations Management, or a related field from an accredited college or university.
• 4+ years of experience in a data analysis, business intelligence, or operations analysis role, with demonstrated experience supporting enterprise-level or multi-site reporting functions.
• Demonstrated experience designing and maintaining performance dashboards, analytical reports, and data visualization products for senior leadership and executive audiences.
• Experience working within a federal government contracting environment.
• Experience working…