IT Service Desk Technician – Tier 2

IT Service Desk Technician

Apply Logic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.

We're looking for a talented IT Service Desk Technician to join our team in Washington, DC. This position will support a complex government client and will provide advanced technical support and endpoint management in an enterprise environment. In this role, you will handle escalated user issues, support workstation management, and contribute to patching, compliance, and operational stability.

Work Location:

Onsite – Work from one of our office locations.

Clearance:

Must be US citizen with the ability to obtain a Secret security clearance.

Primary

Roles and Responsibilities:

• Troubleshoot escalated workstation, operating system, and application issues
• Support endpoint configuration, patching, and compliance activities
• Manage devices using enterprise tools such as Intune and MECM/SCCM
• Support account administration, policy enforcement, and Group Policy-related tasks
• Assist with software installations, updates, and troubleshooting
• Support vulnerability remediation for desktop systems and client devices
• Document resolutions, support procedures, and recurring technical issues
• Coordinate with Tier 3 and engineering teams on complex incidents

Required Education, Experience, &

Skills:

• Associate degree, technical training, or equivalent experience
• 2+ years of enterprise IT support experience
• Strong troubleshooting and problem-solving skills
• Experience supporting end users in structured or SLA-driven environments
• Microsoft Intune and/or MECM/SCCM
• Windows desktop administration and troubleshooting
• Patch management and endpoint compliance
• Active Directory, Group Policy, and account administration
• Microsoft 365 support in enterprise environments
• Service Now or comparable ticketing systems

Preferred Qualifications:

CompTIA Security+

The Perks of Being on Our Team:

• Employee Assistance Program
• 401K
• Medical/Dental/Vision Insurance
• Life/Short-Term Disability/Critical Illness/Accident Insurance
• 15 PTO Days
• 11 Federal Holidays
• Up to $5K towards continuing education and/or professional development