VoIP Engineer – Secret Clearance REQUIRED

Location Washington DC 100 On Site Salary Range 130000 to 145000 Work Schedule Full Time 100 On Site Five 5 Days per Week Clearance Requirement Active Secret Clearance REQUIRED US Citizenship Required DoD  Compliant Certification Required

RCG Inc is a growing federal contracting company proudly Certified as a Great Place to Work We are committed to fostering a culture of innovation collaboration and excellence while delivering high quality technology solutions to our federal government clients

RCG is seeking a VoIP Engineer with an active Secret clearance to support an ongoing federal contract in Washington DC This is a full time 100 on site position requiring five 5 days per week in the office The selected candidate will design implement maintain and optimize enterprise voice communications infrastructure including VoIP unified communications E911 services and telephony systems supporting mission critical federal operations throughout the Washington DC metropolitan area

• Design install configure maintain and support enterprise VoIP and telephony infrastructure
• Work with Federal clients on migration to modern architecture eg Teams telephony
• Perform operational support and sustaining engineering for analog digital and VoIP telephone systems
• Install configure and maintain telephone system hardware cabling software and associated infrastructure
• Support Moves Adds and Changes MAC activities across multiple customer locations
• Configure and maintain VoIP phones softphones Wi Fi phones call processors gateway systems and E911 services
• Maintain VoIP system interfaces and perform programming to ensure seamless connectivity
• Administer telephone firewall logging monitoring and security policies
• Maintain E911 infrastructure and emergency call routing
• Maintain EBS Emergency Broadcast System
• Provide translations and routing for cellular and remote VoIP 911 services
• Monitor trunk utilization and recommend capacity improvements
• Generate telephone call detail reports and provide near real time reporting for authorized personnel
• Support voice mail platforms automated attendants announcements broadcast lists and user messaging services
• Configure and maintain enterprise telephony features including
  
  Call forwarding
  
  Call transfer
  
  Three way and six way conferencing
  
  Hunt groups
  
  Call park
  
  Call pickup
  
  Caller IDSpeed dial Voicemail services
• Develop user guides operating procedures and technical documentation
• Provide operator services directory assistance and conference call support
• Protect customer privacy and telecommunications security
• Participate in after hours support scheduled maintenance windows and an on call rotation
• Support major customer events requiring evening or weekend coverage

• Active Secret Clearance or higher
• US Citizenship required
• Bachelors degree in computer science Engineering Information Technology Business Management or a related field or equivalent experience
• Minimum four 4 years of experience supporting enterprise VoIP and Video Teleconferencing VTC environments
• Must hold DoD  Compliant Certification
• Experience administering enterprise VoIP and unified communications infrastructure
• Experience supporting VoIP call processors
• Softphones
• Wi Fi phones
• Voice gateways
• E911 systems
• Experience performing telecommunications Moves Adds and Changes MAC
• Experience with Cisco Unified Communications Manager CUCM 150 preferred
• Experience with Cisco Unity Connection
• Experience with Cisco Jabber
• Strong understanding of voice networking routing switching and telephony systems
• Excellent troubleshooting analytical and problem solving skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast paced environment
• Ability to participate in an on call rotation and occasional evening or weekend support

• Experience supporting federal government telecommunications environments
• Experience administering SIP trunk and voice gateways
• Experience with telecommunications security and voice firewalls
• Experience migrating VoIP systems in modernization efforts
• Experience in Teams Telephony or similar virtual cloud PBX solution eg Webex Broadworks

Full time position
100 On Site in Washington DC subject to change

Standard first shift schedule with rotating on call responsibilities

Occasional evening weekend and holiday support based on operational requirements Please Note Due to the secure nature of this federal program US Citizenship is required

An active Secret clearance is required prior to employment

Employment is contingent upon successfully completing the required government background investigation and customer onboarding requirements The selected candidate cannot begin employment until all requirements have been successfully completed

• Competitive salary
• Work for a company proudly Certified as a Great Place to Work
• Support mission critical federal communications infrastructure
• Work with cutting edge Cisco VoIP and Unified Communications…