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Tier 1 Government IT Service Desk Specialist
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-13
Listing for:
Empower AI
Full Time
position Listed on 2026-08-13
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Empower AI, a department-focused IT provider, seeks a CASD Tier 1 Service Desk Agent for the global IT environment. You will deliver high-quality Tier 1 support, create and manage service tickets, and coordinate incident resolution with SLA adherence.
Required:
2+ years in a help desk, Associate's degree or equivalent, Security Clearance; HDI-SCA/ITIL 4 Foundation preferred;
CompTIA Sec+ is a plus. Travel may be involved; base salary is stated in pay bands.
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