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ITSM Process Analyst – Secret Clearance, Hybrid IT
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-13
Listing for:
Empower AI
Full Time
position Listed on 2026-08-13
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, IT Specialist, IT Support
Job Description & How to Apply Below
Empower AI is seeking an ITSM Process Analyst to support the Department of State with hybrid VPC and global network operations. You will coordinate incident and service request management, manage change requests in Service Now, and work with stakeholders to optimize ITSM workflows.
A strong emphasis on security and government collaboration is required. The role requires 5+ years in IT, a Bachelor's in IT or related field, ITIL 4 Managing Professional, and a Secret Security Clearance.
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