IT Service Desk Technician - Tier 1

Apply Logic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.

We're looking for a talented IT Service Desk Technician to join our team in Washington, DC. This position will support a complex government client and will provide first-level IT support in a Service Now-based environment. In this role, you will serve as an initial point of contact for users, assist with common technical issues, and help ensure a positive support experience across a secure enterprise environment.

Work Location:
Onsite - Work from one of our office locations.

Clearance:

Primary Roles and Responsibilities:

• Respond to user requests via phone, email, portal, and walk-up support
• Create, update, and manage tickets in Service Now
• Troubleshoot password resets, account access issues, Microsoft 365 issues, and VPN connectivity
• Provide basic troubleshooting for workstations, printers, and standard software
• Escalate complex issues to higher support tiers as needed
• Communicate clearly with users on ticket status and next steps
• Document support activities accurately in the ticketing system
• Follow support procedures, SOPs, and knowledge articles

Required Education, Experience, & Skills:

• High school diploma required; associate degree or technical training preferred
• 1+ year of IT support, help desk, or customer support experience
• Strong customer service and communication skills
• Ability to work in a structured, fast-paced support environment
• Windows 11 and standard desktop support
• Microsoft 365 applications including Outlook, Teams, and Office
• Basic networking concepts and VPN connectivity
• Account support in Active Directory or similar identity systems
• Service Now or other enterprise ticketing platforms
• Remote support tools and basic troubleshooting workflows

Preferred Qualifications:
CompTIA Security+

The Perks of Being on Our Team
Apply Logic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:

• Employee Assistance Program
• 401K
• Medical/Dental/Vision Insurance
• Life/Short-Term Disability/Critical Illness/Accident Insurance
• 15 PTO Days
• 11 Federal Holidays
• Up to $5K towards continuing education and/or professional development

Salary Range
$40,000-$70,000
The posted salary range represents the anticipated compensation for this position. Final compensation will be based on the selected candidate's qualifications, years of directly relevant experience, education, certifications, security clearance, contract requirements, and other business considerations.