Scrum Master

Description

Provides facilitation, coaching, coordination, and continuous improvement leadership for Agile teams delivering complex technology and digital solutions within a federal government environment. This role guides teams in effectively applying Scrum and Agile practices while maintaining focus on delivery priorities, customer requirements, and project objectives. Promotes predictable delivery by facilitating planning and review activities, improving transparency, and helping teams identify and overcome obstacles that may affect performance or progress.

Works closely with product owners, project managers, developers, analysts, business stakeholders, and other team members to coordinate priorities, dependencies, and delivery activities across technical and functional work streams. Facilitates Agile ceremonies, monitors team progress and delivery metrics, and fosters an environment of communication, accountability, collaboration, and continuous improvement. Helps teams adapt to evolving requirements and priorities while maintaining alignment with technical objectives, established processes, and customer expectations.

• Facilitate Sprint Planning, Daily Scrums, Backlog Refinement, Sprint Reviews, Sprint Retrospectives, and other Agile working sessions required to maintain effective delivery.
• Coach team members and stakeholders on Scrum principles, Agile practices, team accountability, collaboration, and continuous improvement.
• Identify and help remove impediments affecting team performance, escalating unresolved issues and coordinating solutions when dependencies extend beyond the immediate team.
• Support Agile delivery of technology-focused initiatives within a federal environment, including applications, information systems, digital services, content management, and related IT solutions.
• Coordinate closely with product owners, project managers, developers, analysts, and business stakeholders to clarify priorities, maintain backlog readiness, and manage cross-team dependencies.
• Track and communicate sprint goals, team progress, delivery metrics, risks, blockers, and improvement actions to promote transparency and informed decision-making.
• Facilitate coordination across multiple teams and work streams when shared resources, technical dependencies, or competing priorities affect successful delivery.
• Use retrospectives, delivery trends, and team feedback to identify process improvements and help teams implement and sustain agreed-upon actions.

• Undergraduate degree in Management, Computer Science, Engineering, a related technical discipline, or equivalent professional experience.
• At least one industry-recognized Agile or Scrum certification, such as CSM, CSPO, SAFe Scrum Master, PMI-ACP, or equivalent.
• Minimum of five years of progressive experience supporting or leading Agile/Scrum teams within federal government environments.
• Demonstrated ability to facilitate complex Agile initiatives, coordinate multiple teams, and remove impediments in a fast-paced federal environment.
• Experience supporting Agile delivery of technology, application development or modernization, digital services, information systems, or related IT initiatives.
• Strong facilitation, coaching, communication, conflict-resolution, problem-solving, and stakeholder-management skills.
• Ability to successfully complete applicable federal suitability and background investigation requirements.

This position is contingent upon contract award. Hei Tech Services is proactively identifying qualified candidates in anticipation of a potential federal contract award. Qualified applicants may be contacted for prescreening and interviews prior to award. Employment is contingent upon successful contract award and completion of all required pre-employment and security requirements.

Hei Tech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at

Hei Tech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.