Technology Enablement Manager

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups.

That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

The Technology Enablement Leader is a Manager-level, hands-on player-coach responsible for defining and executing Crowe's technology enablement strategy in alignment with the firm's broader digital, AI, and transformation priorities. The role sets direction and also personally develops and delivers the work products needed to turn that direction into measurable adoption and business impact.

This role owns both the direction and day-to-day delivery of the firmwide technology enablement program. The Technology Enablement Leader establishes priorities and roadmaps, designs adoption approaches, and works directly alongside team members and stakeholders to create workshops, communications, training materials, playbooks, launch plans, knowledge resources, and adoption reporting. The role must be comfortable moving quickly between strategic planning, stakeholder leadership, and detailed execution, including stepping into delivery when priorities shift or team capacity is limited.

Success in this role is demonstrated through a clear and actionable enablement strategy, high-quality deliverables produced on time, sustained adoption, increased user proficiency, active participation in enablement communities, actionable feedback to technology teams, and evidence that technology investments are improving business outcomes.

• Define and Execute Enablement Strategy:
  Own the development and execution of the firm's technology enablement strategy, establishing priorities, roadmaps, operating approaches, and initiatives aligned with digital, AI, and transformation objectives.
• Own Hands-On Delivery:
  Personally create and complete critical enablement deliverables rather than solely directing, delegating, or reviewing the work of others. Deliverables may include strategy documents, roadmaps, workshop materials, communications, user guides, playbooks, launch plans, knowledge content, and adoption reports.
• Lead Adoption Programs:
  Set the adoption approach and directly plan, build, and deliver programs for enterprise platforms and emerging technologies, including Microsoft Copilot, Enterprise ChatGPT, other AI tools, automation, analytics, and self-service tools.
• Connect Business and Technology:
  Gather business needs and user insights, translate them into enablement requirements, and provide structured feedback to technology and product roadmaps.
• Facilitate Workshops and Communities:
  Personally design and lead workshops, demonstrations, office hours, learning Guilds, incubator groups, and community sessions, including creating agendas, presentation materials, exercises, facilitator guides, and follow-up actions.
• Develop and Curate Content:
  Author, edit, and maintain training materials, user guides, knowledge hubs, playbooks, communications, and reusable enablement assets for non-technical audiences; ensure content remains current, practical, and ready for use.
• Build Sustainable Capability:
  Upskill Business Unit Transformation teams, Learning Leads, and local champions so they can reinforce adoption, maintain relevant content, and support their teams.
• Coordinate Launch Readiness:
  Build and execute launch and adoption plans in partnership with technology owners, Learning, Communications, Change Enablement, and vendor or solution teams, coordinating timing, messaging, training, support, and integration with business workflows.
• Define Success Measures and…