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Senior IT Service Desk Lead — Hybrid, ITIL & Automation
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-14
Listing for:
Corus International
Full Time
position Listed on 2026-08-14
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Corus International in Washington, DC is seeking a Senior IT Service Desk Specialist to oversee day-to-day service desk operations, align with ITIL standards, and support Tier 1-3 incidents. The role emphasizes shift coordination, SLA adherence, knowledge base improvements, and customer-focused technical support.
Hybrid work with two in-office days, plus on-call availability evenings/weekends. Qualifications include a bachelor's degree and 3 years IT experience, proficiency with Fresh service,
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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