Oracle Cloud HCM HR HelpDesk Specialist

Oracle Cloud HCM HR Help Desk Specialist

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture.

Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

The Work:

In this role, you will take ownership of designing and configuring the Oracle Cloud HCM HR Help Desk module to meet the unique needs of federal government clients. You will be responsible for gathering and analyzing client requirements, identifying any gaps between current system capabilities and business objectives, and translating these findings into actionable solutions. Your day-to-day activities will include conducting Conference Room Pilots (CRPs), developing detailed test conditions and scenarios, and configuring the Oracle Core HCM module to ensure it aligns with client expectations.

You will also execute unit testing to validate your configurations and serve as the primary point contact between the client and the development team, ensuring clear and consistent communication throughout the project lifecycle.

Key Responsibilities:

• Gather and evaluate client requirements identify gaps between existing system capabilities and client needs Conduct Conference Room Pilots (CRPs) to demonstrate system functionality and gather feedback
• Assess requirements for fit-gap analysis Develop comprehensive test conditions and scenarios to ensure system functionality aligns with client expectations
• Create functional design documents to guide the development team
• Design and configure the Oracle Cloud HCM HR Help Desk module to meet specific requirements
• Assist with mapping legacy fields to Oracle HCM Cloud for conversion.
• Execute unit testing to validate system configuration
• Serve as a liaison between the client and development team, ensuring clear and effective communication
• Provide support and insights during the development phase to ensure accurate implementation Triage test defects and provide timely resolutions

Support training activities for end users and stakeholders US Citizenship Required.

Here's what you need:

• Exposure to Oracle Cloud HCM HR Help Desk, particularly in federal government environments, Familiarity with reviewing requirements, designing solutions, and drafting functional design documents for RICEFW (Reports, Integrations, Conversions, Extensions, Forms, and Workflows) Hands-on experience with system configuration, test execution, and defect triage
• Willingness to upskill and pursue certification in Oracle HCM Cloud modules

Eligibility Requirements:

U.S. Citizen

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$100,200 - $203,400 USD

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.

This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for…