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Senior Tier 1 Service Desk Lead – Government IT
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-15
Listing for:
Empower AI
Full Time
position Listed on 2026-08-15
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Empower AI, a government-focused AI solutions provider, seeks a CASD Shift Lead to manage Tier 1 Service Desk operations for the global IT environment supporting DoS. You will lead a shift of Tier 1 Agents, handle incidents and service requests, and ensure timely resolution while coordinating with Tier 2 when required.
The role requires 5+ years in service desk, an Associate's degree or equivalent, ITIL 4 Foundation and HDI-SCTL certifications, and a Secret security clearance.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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