Digital Intelligence Senior Consultant, Digital & Insights

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you'll work side-by-side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

Our Corporate Positioning & Insights (CPI&I) practice is seeking a Digital Intelligence Senior Analyst to develop and execute research and analytics products and translate data into actionable insights for our clients. This role will be an important contributor to accounts covering ongoing corporate brand positioning, public affairs campaigns, crisis response and special situations.

In this role, the candidate will have the opportunity to work directly with clients across a range of sectors, as a key contributor to strategy and delivery, as well as helping to position our firm through thought leadership and contributions to generating new business. The role will develop in-depth knowledge of client objectives and challenges and bring expertise in social media listening, media monitoring, conversation analysis, influencer identification and stakeholder mapping to bear on fast-moving, news-shaping client engagements.

• Own program measurement: define KPIs at the outset of each engagement, build reporting dashboards, and deliver regular performance reports to client stakeholders and internal account teams.
• Analyze campaign data to surface actionable insights, recommending optimizations in real time and contributing to quarterly or post-campaign strategic reviews.
• Develop a working knowledge of media measurement methodologies including brand lift studies, multi-touch attribution, and audience analytics tools.
• Monitor and synthesize digital and social trends relevant to client industries and campaign objectives, bringing forward-looking perspective to account teams.
• Monitor and report on digital, media, and search performance using platforms including Google Search Console, SEMrush, Brandwatch, Meltwater or equivalent tools, and translate findings into actionable strategy.
• Identify influencers and critical stakeholders within topics and conversations and provide data-backed recommendations for engagement.
• Leverage social listening and media intelligence platforms such as Brandwatch and Meltwater to track audience sentiment, share of voice, and campaign impact, surfacing insights that inform ongoing strategy and client counsel.

• Serve as a primary day-to-day client contact for analytics and monitoring on integrated accounts and campaigns, communicating clearly and proactively with clients on coverage and conversation themes, voices, and volume.
• Collaborate cross-functionally with colleagues across Corporate Positioning & Insights and wider Strategic Communications practices—including public affairs, financial communications, crisis management and corporate reputation—to deliver integrated, multi-channel communications programs.
• Contribute to the development of client scopes, proposals, and presentations, articulating research methodologies and measurement frameworks…