Help Desk Manager Jobs

Help Desk Manager

Alpha Omega is seeking a highly motivated, customer-oriented, dual-role Helpdesk Manager with infrastructure and Systems Administrator experience to join our team. The selected candidate will be responsible for all aspects of windows server administration to include version upgrades, migrations, and application and server patching. May develop, run tests on, implement, and/or maintain operating system and related software. This individual troubleshoots and/or resolves software, operating system, and networking problems.

Schedules, performs, or monitors system backups or, when necessary, perform data recoveries. This candidate will also perform light duty ServiceNOW incident management.

Key Responsibilities:

• First point of contact for trouble tickets and requests.
• Respond to telephone calls, email, and personal requests for technical support.
• Respond to trouble tickets, execute low level tasks such as permission assignments, escalate complex issues to Operations team; work with Operations personnel to resolve issues.
• Provide technical support for the daily business functions of internal customers
• Walk customer through problem-solving process
• Follow up with customers to ensure issue has been resolved
• Update helpdesk guide and SOPs and maintain server documentation library.

Required Qualifications:

• Education:
  
  Associates Degree
• Experience/
  
  Skills:
• 4 years of overall IT experience
• Experience with Service Now Incidents and Reports
• Eagerness to learn to install, configure, and troubleshoot Windows Server 2016, 2019, 2022
• Due to one-one interaction with users, exceptional communication skills, desk-side manners, positive demeanor and appearance are key requirements.
• Strong organization and time management, problem solving, troubleshooting, and communication skills are required.
• Analytical thinking skills required; must be able to think outside the box.
• Basic Understanding of Microsoft Server platforms and technologies including Windows Server, IIS Web Server, Active Directory, Group Policy administration, user and group management, service account management.
• Experienced in managing and administering systems update and patching in an enterprise environment
• Able to work after hours as needed.

Preferred Qualifications:

• Experience with Microsoft Server platforms and technologies
• Knowledge of installing Windows updates on servers
• Power Shell scripting skills

Required

Certifications:

• N/A

Desired Certification(s):

• CompTIA Certificate such as A+, Security+, Server+, or Network+

Salary and Benefit Information:
The likely salary range for this position is $93,000- $135,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Final date to receive applications: 9/14/2026 Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company's policy and benefits manuals.

• 15 days PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company's holiday schedule each year)
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums
• 401 (k) plan with a match that is 100% vested after you complete two years of service
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement benefit

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Company:
Alpha Omega is an award-winning solutions provider dedicated to delivering mission-enabling technology and strategic solutions…