IT Support ​/ Help Desk Specialist Jobs

IT Support / Help Desk Specialist

Apex Systems has an immediate need for an IT Support / Help Desk Specialist in Washington D.C Area (Bolling AFB). This will be an estimated "12+ Month Contract" opportunity, supporting one of our largest government clients on the East Coast! Please see below for all position details.

Job Title:

IT Support / Help Desk Specialist

Location:

Washington D.C Area (Bolling AFB)

Contract Layout: estimated "12+ Month Contract"

Hourly Rate on

Contract:

$36.00 - $41.00 / Hourly on W-2

Requirements:

• Top Secret Clearance w/ CI Poly (Eligibility)
• Security+CE
• 1 Year of experience in IT Support / Customer Support
• Experience using a Ticketing System (i.e. Service Now, Remedy, SCSM, etc.)

Job Description:

• Performs user account management per the Account Management Plan.
• Performs advanced software installations and upgrades to operating systems and layered software packages.
• Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
• Provides system updates and statuses to government leadership with PowerPoint slides and Analysis of Alternatives PowerPoint briefings as needed.
• Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).
• Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority.
• Operates and maintains the necessary procedures, hardware, network connections, and software.

Please note:

Candidates must be able to obtain and/or maintain a Department of Defense Top Secret w/ CI POLY Security Clearance as a condition and continuation of employment.

Apex Systems Military & Veteran Programs

At Apex Systems, we are proud to support those who serve. Our commitment to the military community is reflected in our robust veteran hiring initiatives, military-friendly workplace policies, and nationally recognized programs. We value the leadership, discipline, and mission-first mindset that military professionals bring to our team. Join us in continuing your mission.

Apex Benefits Overview

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.