IT Support ​/ Help Desk Specialist Jobs

IT Support / Help Desk Specialist

Apex Systems has an immediate need for an IT Support / Help Desk Specialist in Washington D.C Area (Bolling AFB). This will be an estimated "12+ Month Contract" opportunity, supporting one of our largest government clients on the East Coast! Please see below for all position details.

Job Title:

IT Support / Help Desk Specialist

Location:

Washington D.C Area (Bolling AFB)

Contract Layout: estimated "12+ Month Contract"

Hourly Rate on

Contract:

$36.00 - $41.00 / Hourly on W-2

Requirements:

• Top Secret Clearance w/ CI Poly (Eligibility)
• Security+CE
• 1 Year of experience in IT Support / Customer Support
• Experience using a ticketing system (i.e. Service Now, Remedy, SCSM, etc.)

Job Description:

• Performs user account management per the Account Management Plan.
• Performs advanced software installations and upgrades to operating systems and layered software packages.
• Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
• Provides system updates and statuses to government leadership with PowerPoint slides and Analysis of Alternatives PowerPoint briefings as needed.
• Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).
• Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority.
• Operates and maintains the necessary procedures, hardware, network connections, and software.

Please note:

Candidates must be able to obtain and/or maintain a Department of Defense Top Secret w/ CI POLY Security Clearance as a condition and continuation of employment.