NOC Technician Tier 1 Jobs

NOC Technician Tier 1

Koniag Technology Solutions, Inc, a Koniag Government Services company, is seeking a Network Operations Center (NOC) Tier 1 Technician to join our 7x24x365 NOC team supporting a mission-critical infrastructure serving thousands of internal users and millions of external users. The ideal candidate will be an enthusiastic technology professional with strong customer service skills and a passion for learning, capable of monitoring systems, responding to alerts, and providing first-level technical support in a fast-paced environment.

This position offers an excellent opportunity to launch or advance a career in IT operations and network support. The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining network and system infrastructure, responding to incidents and alerts in real-time to ensure optimal availability and performance. This role operates within a 7x24x365 Network Operations Center environment and provides critical support to maintain continuous operations.

Principal responsibilities will include but are not limited to:

• Monitor network infrastructure, servers, applications, and services using various monitoring tools and dashboards
• Respond to system alerts, alarms, and service notifications in accordance with established procedures and SLAs
• Perform initial troubleshooting and diagnosis of network and system incidents
• Document all incidents, activities, and resolutions in the ticketing system with accurate and detailed information
• Escalate complex issues to Tier 2/3 support teams following established escalation procedures
• Execute predefined remediation procedures and runbooks for common issues
• Verify system backups, scheduled jobs, and automated processes complete successfully
• Conduct routine health checks on network devices, servers, and critical applications
• Answer incoming calls and emails from users reporting technical issues
• Open, update, and close trouble tickets in the incident management system
• Participate in shift handoffs to ensure continuity of operations between teams
• Communicate proactively with stakeholders regarding ongoing incidents and service impacts
• Assist in maintaining NOC documentation including procedures, contact lists, and knowledge base articles
• Monitor and report on system performance metrics and trends
• Perform basic network connectivity tests and ping/trace route diagnostics
• Support network maintenance windows by monitoring systems during changes
• Maintain awareness of current issues, planned maintenance, and known problems
• Follow change management procedures and coordinate with change implementers
• Participate in on-the-job training to develop technical skills and knowledge

Education and Experience:

Required:

• High school diploma or GED equivalent
• 1-2 years of experience in IT support, help desk, NOC, or related technical role
• Basic understanding of networking concepts and technologies
• Experience using ticketing systems and documentation tools

Preferred:

• Associate's degree in Computer Science, Information Technology, or related field
• CompTIA A+, Network+, or similar entry-level IT certification
• 2-3 years of experience in a NOC or help desk environment
• Experience supporting enterprise-level infrastructure

Required Skills and

Competencies:

• Basic knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN
• Familiarity with monitoring tools and ticketing systems (e.g., Service Now, Remedy, Jira)
• Understanding of incident management and ITIL framework concepts
• Ability to follow documented procedures, runbooks, and standard operating procedures
• Strong attention to detail and ability to identify patterns and anomalies
• Excellent customer service orientation with professional communication skills
• Ability to multitask and manage multiple concurrent incidents effectively
• Strong written communication skills for documenting technical issues clearly and concisely
• Capability to work under pressure in a fast-paced, time-sensitive environment
• Self-motivated with ability to work independently during assigned shifts
• Flexibility to work rotating shifts including nights, weekends, and holidays as required
• Basic understanding of Windows and Linux…