It Helpdesk Specialist

Position: IT HELPDESK SPECIALIST
Place of Performance

• Primarily onsite
• Congressional Budget Office
• Ford House Office Building
• Washington, DC
• Occasional support at facilities in Manassas, VA and Ashburn, VA

Required Experience

Candidates should have extensive experience supporting enterprise desktop environments and advanced Tier II/Journeyman Help Desk operations.

The resumes should demonstrate experience with:

Enterprise Desktop Support

• Windows desktop administration
• macOS administration
• Enterprise desktop and laptop support
• Hardware deployment and lifecycle management
• Software installation, configuration, and troubleshooting

Endpoint Management

Experience administering enterprise endpoint management solutions such as:

• Microsoft Intune
• JAMF
• Ivanti
• KACE
• Comparable enterprise endpoint management platforms

Including experience with:

• Computer imaging
• Device provisioning
• Software deployment
• Patch management
• Configuration management
• Endpoint compliance

Identity & Access Management

Experience with :

• Microsoft Entra  (Azure AD)
• Active Directory
• Multi-Factor Authentication (MFA)
• User provisioning
• Group Policy
• Role-Based Access Control (RBAC)
• Identity lifecycle management

Operating Systems

Hands-on administration of:

• Windows
• macOS
• iOS
• Android

System Administration

Experience with :

• Advanced troubleshooting
• Windows Event Viewer
• macOS Console logs
• Endpoint performance analysis
• Root cause analysis
• Workstation imaging and deployment
• Hardware refreshes and data migrations

Cloud Experience

Experience supporting:

• AWS environments
• Hybrid cloud/on-premises infrastructures

Security

Experience with :

• Zero Trust security principles
• Endpoint security
• Secure configuration management
• Identity management
• Vulnerability remediation
• Incident response coordination

Service Desk Leadership

Experience:

• Mentoring junior Help Desk personnel
• Developing Standard Operating Procedures (SOPs)
• Creating technical documentation and knowledge base articles
• Coordinating with Network, Cloud, and Cybersecurity teams
• Providing exceptional customer service

Preferred Certifications

One or more of the following is highly desirable:

• CompTIA Security+
• Microsoft Certified:
  Endpoint Administrator Associate (or equivalent)
• Apple Certified IT Professional
• AWS Certified Cloud Practitioner (or higher)
• ITIL Foundation
• AWS Certified Sys Ops Administrator - Associate

Preferred Education

Bachelor's degree in Information Technology, Computer Science, or a closely related field.

Security Requirements

Candidates must:

• ====
• Successfully complete an FBI fingerprint/background investigation
• Complete required CBO cybersecurity training before beginning work

Resume Guidance

Please ensure the resumes clearly demonstrate experience performing work similar to the Statement of Work. We are looking for candidates whose experience specifically reflects:

• Enterprise endpoint management
• Windows and macOS administration
• Microsoft Intune and JAMF
• Microsoft Entra  / Active Directory
• AWS support
• Advanced desktop troubleshooting
• Enterprise Service Desk operations
• Technical documentation and SOP development
• Customer support in complex enterprise environments

We are an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR 60-1.35(c)

About The Organization:

Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community.

Many positions supporting the U.S. federal government require our employees to be granted security clearances.

Constellation West provides fully integrated solutions spanning all aspects of system/network engineering, system/network administration, data management, information assurance, quality assurance, full lifecycle support, software…