AMS Administrator/Systems & IT Technician Job Washington area,District of Columbia USA,IT/Tech

Who we are:

ICMA is a mission-driven nonprofit organization dedicated to advancing professional local government. Founded in 1914, ICMA is the leading professional association for local government leaders, managers, staff, and stakeholders – serving more than 14,000 members across the globe. As a membership association, we equip professionals with the research, knowledge, and tools needed to create and sustain thriving communities.

By advancing professional local government, we help communities deliver better services, engage residents, enable economic development, strengthen leadership, uphold ethics, and provide forward-thinking management.

We ensure a diverse and inclusive workplace by welcoming people of different backgrounds, experiences, abilities, and perspectives and by learning from each other, individually and collectively.

A Great Opportunity:

ICMA is seeking a uniquely skilled IT professional to administer the organization's Association Management System (AMS), Net Forum, and provide day-to-day IT operational support. The ideal candidate must be experienced in systems administration and IT support and possess a customer-centric approach to ensuring end-users' needs are satisfactorily met. Excellent technical and problem-solving skills are a must.

Prior experience working for a nonprofit, membership association, or trade association is preferred.

The selected candidate will work onsite at our state-of-the-art headquarters three days a week or more, as needed, based on the organization's priorities.

The salary for the AMS Administrator/Systems & IT Technician is based on experience, with a range of $80,000 to $98,062.

This position reports directly to the IT Manager.

What you'll do:

AMS Administration

Identify and implement solutions to complex business process issues within ICMA's Association Management System (AMS), Net Forum.

Consult with business teams to understand operational needs, prioritize projects and initiatives, and integrate continuous improvement into departmental processes.

Conduct training sessions for new and existing AMS users.

Integrate other software systems with the AMS and, as the subject matter expert, advise business teams on system integration requirements and impacts.

Coordinate with technical vendors to develop solutions, debug system issues, and implement customizations.

Monitor AMS data integrity, perform issue prevention activities, and oversee system maintenance and cleanup.

Determine the project scope, goals, objectives, and information requirements for proposed application software systems.

Develop flowcharts that document business processes, workflow procedures, inputs, outputs, and the effects proposed changes will have on the system.

Build and update data queries and reports using AMS data.

Coordinate with the Business Intelligence Analyst to support AMS data collection.

Other Systems & IT Support

Troubleshoot and provide technical support for end-user hardware, software, network, telecom, application, and printer issues.

Assist staff with IT needs, evaluate vendor software features, and maintain end-user devices to support reliable day-to-day operations.

Provide support for applications, including Microsoft 365 applications, Teams, Zoom, web browsers, files, and print access.

Work with vendor support contacts to resolve technical problems with computer equipment and software.

Monitor and support meetings to ensure equipment is working correctly and to serve as backup host when needed.

Recognize, research, isolate, and resolve information systems problems and requests.

Manage Help Desk tickets from intake through resolution by gathering information, documenting requests, resolving service tickets, and escalating issues to other support team members as needed.

Document work performed on incidents, service requests, and change requests.

Assist with provisioning and deploying laptops for ICMA staff.

Provide user support through remote support software, email, Teams, Zoom, phone, and in-person assistance as needed.

Participate in new hire orientation by setting up, assigning, deploying, and training employees on computer equipment.

What you need to be successful in this role:

B.S. or B.A. degree in technology-related field
Five (5) or more years of experience in IT support and association management systems or a related field

Preferred Qualifications

Experience utilizing Power BI or other data visualization tool experience

Knowledge, Skills, and Abilities (KSAs)

Knowledge of SQL report development and experience developing SQL queries
Experience working with Net Forum Enterprise AMS
Experience working with Content Management Systems (CMS)
Working knowledge of Generative AI tools, including Microsoft Copilot
Strong project management, organizational, problem-solving, and decision-making skills, including the ability to manage changing priorities, work independently, multitask, and meet deadlines consistently
Analytical acumen and proficiency in generating and evaluating business forecasts, metrics, and…

AMS Administrator​/Systems & IT Technician

AMS Administrator/Systems & IT Technician