Helpdesk Technician Tier II - Active TS/SCI with CI Poly
Listed on 2026-08-17
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Network Support Specialist
Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).
Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Performs hardware and software installations and upgrades to operating systems and layered software packages.
Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all systems and trouble tickets from users.
Walk customers through problem-solving and follow up with customers to ensure issues are resolved.
Assists with the collection and evaluation of incident reporting practices and operations.
Manages IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).
Knowledge of network connectivity troubleshooting, cable management, and fiber termination technologies.
Will be responsible to assist in managing and modernizing LAN cabling.
Maintaining and updating records and tracking databases.
Alerting management to recurring problems and patterns of problems.
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