Cloud Operations & Engineering Team Lead

Cloud Operations & Engineering Team Lead

A Cloud Operations & Engineering Team Lead is responsible for providing technical leadership and hands-on support within a large enterprise cloud environment. This role involves managing a team of cloud engineers, overseeing infrastructure operations across AWS and Azure, and ensuring high availability and performance of cloud services. The position requires a proactive leader capable of balancing technical expertise with team coordination in a remote setting, supporting complex cloud workloads and automation initiatives.

• Lead the day-to-day technical direction of the cloud engineering and operations team, including workload distribution across the cloud estate.
• Prioritize and scope Service Now requests, Jira tasks, and infrastructure change management activities.
• Plan and coordinate operational support activities such as patching, maintenance, and cost optimization efforts with stakeholders.
• Manage the team's on-call rotations, escalation procedures, and severity definitions to ensure effective incident response.
• Identify operational inefficiencies and implement automation, monitoring, and process improvements to reduce toil and enhance service delivery.
• Advise on best practices for cloud infrastructure management and contribute to refining team standards.
• Collaborate with colleagues across the Cloud Business Office and technical teams to ensure cohesive operations.
• Communicate technical status, risks, issues, and strategic updates to leadership effectively.
• Assist in hiring, interviewing, and providing performance feedback for team members.
• Perform incident management, troubleshooting, root cause analysis, and post-incident reporting in a live cloud environment.
• Manage cloud infrastructure deployments using Terraform and Cloud Formation, resolving deployment issues as needed.
• Maintain and troubleshoot existing cloud stacks, including provisioning and lifecycle management of AWS resources such as EC2, RDS, and IAM.
• Automate routine operations using scripting languages like Python, and develop operational workflows to improve efficiency.
• Support a migration from Cloud Formation to Terraform and evaluate new cloud service offerings for operational suitability.

• Bachelor's degree and at least 12 years of relevant experience in cloud technologies preferred.
• Minimum of five (5) years of hands-on experience working with AWS, including multi-account enterprise environments, and some experience with Azure cloud services.
• Demonstrated technical leadership supporting teams of five or more engineers, with experience setting priorities and providing technical direction.
• Proven experience managing high-availability cloud environments, resource lifecycle management, and troubleshooting deployment/access issues within large-scale architectures.
• Skilled in automation scripting using Python or similar, including building and maintaining CI/CD pipelines with Terraform and Cloud Formation.
• Strong incident response and operational support skills in enterprise production environments.
• Ability to work in a remote environment on East Coast hours and support outside normal business hours as needed.
• This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required.

Publishing Pay Range: $80.00 – $84.00 hourly This position is based in remote and can be performed from an approved location.

At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline – it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

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