More jobs:
L2 Application Support Engineer
Job in
Washington, District of Columbia, 20001, USA
Listed on 2026-08-18
Listing for:
Saxon Global
Full Time
position Listed on 2026-08-18
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, SRE/Site Reliability, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Technically Strong L2 Application Support Engineer
Looking to onboard a technically strong L2 Application Support Engineer to support applications. This role demands deep technical troubleshooting, a good understanding of code logic, and prior experience managing incidents in production environments.
Key Responsibilities:
- Provide L2 application and production support, ensuring smooth operations and uptime.
- Troubleshoot application issues across Java, Python, and C++, operating in Windows VMs and Kubernetes (OCP/Azure) environments.
- Drive resolution of incidents, changes, and problems using tools such as Service Now, Dynatrace, Splunk, ELK, Airflow, and Active Batch.
- Monitor platform performance, contribute to automation, and reduce toil.
- Work collaboratively with dev, infra, and SRE teams to enhance application reliability.
- Assist with process improvement through documentation, dashboards, and SOPs.
- Apply SRE mindset for proactive incident management and system optimization.
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