L2 Application support
Listed on 2026-08-18
-
IT/Tech
IT Support
Job Title
Key Responsibilities:
Provide L2 application support across assigned systems, ensuring performance, reliability, and availability.
Monitor and troubleshoot application health using tools like Splunk, Dynatrace, ELK, and Catchpoint.
Manage incidents and changes via Service Now, following established SRE principles.
Troubleshoot issues related to SQL queries, infrastructure, and job scheduling tools (e.g., Active Batch, Airflow, Helios).
Collaborate closely with business users, L1 support, and cross-functional teams.
Contribute to documentation including SOPs, runbooks, and DR procedures.
Apply foundational knowledge of networking concepts such as Firewall, DNS, and TCP/IP.
Work in hybrid environments across Windows VMs and Kubernetes clusters.
Technical
Skills Required:
Strong SQL proficiency
Monitoring & logging tools:
Splunk, ELK, Dynatrace, Catchpoint
ITSM tools:
Service Now
Scheduling tools:
Airflow, Active Batch, Helios
Networking fundamentals (Firewall, DNS, TCP/IP)
Understanding of Salesforce is a plus
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).