L1 Help Desk Technician Jobs

L1 Help Desk Technician

Serve as a Level 1 Help Desk Technician to provide response to technical issues and technical support to Data Engineers. Gather necessary information and respond to customer inquiries over email and through ticket-based software support desk systems. Recreate and diagnose issues reported by the client. Triage, track, and correctly route support and user requests across the team. Collaborate with engineering and product teams to resolve problems and find solutions.

Coordinate/manage customer contact for product and user issues across a global user base. Ramp up new users on the product platform.

Qualifications:

3+ years of experience providing customer support, preferably on complex software platforms. Consistent execution with proactive communication. Experience working with analytical software platforms. Proficiency in scripting:
Python, Power Shell, and/or Bash. Experience using large-scale data to solve valuable business problems. Experience with Microsoft Office Suite. High understanding of the business process. Experience with Foundry is a plus. Active TS/SCI Security Clearance.