Windows 11 Upgrade Tech

Windows 11 Upgrade Tech

Technician with a strong background in Windows 11 to assist with the upgrade of operating systems from Windows 10 to Windows 11 across our organization. This role involves assessing current systems, performing upgrades, troubleshooting any issues, and ensuring a smooth transition for all users.

• System Assessment
  • Evaluate existing hardware and software for Windows 11 compatibility.
  • Prepare inventory reports of all devices requiring upgrades.
• Upgrade Process
  • Execute the upgrade process for Windows 10 to Windows 11 on designated systems.
  • Ensure the backup of all critical data and settings before proceeding with the upgrade.
  • Install and configure Windows 11, ensuring all features and functionalities are operational.
• Software Installation
  • Install necessary software applications and post-upgrade tools.
  • Ensure compatibility of third-party applications with Windows 11.
• User Support
  • Provide expert technical support and guidance to users during and after the upgrade process.
  • Create user accounts and manage permissions on Windows 11 as needed.
• Troubleshooting
  • Resolve complex issues related to the upgrade process, including hardware, software, and network problems.
  • Document all troubleshooting steps and solutions for future reference.
• Training & Documentation
  • Assist in training users on the new features and functionalities of Windows 11.
  • Develop and update training materials and user guides tailored to user needs.
• Final Reporting
  • Compile and submit a report on the upgrade process, user feedback, and any issues encountered.
  • Recommend improvements based on observed challenges and user experiences.

• Educational Background
  • Associate's degree in computer science, Information Technology, or related field preferred.
  • CompTIA A+
  • CompTIA Network+
• Experience
  • Minimum of 3 years of experience in a technical support role with a strong focus on Windows 11.
  • Proven hands-on experience with Windows 10 to Windows 11 upgrades and migrations.
• Technical Skills
  • In-depth understanding of Windows 11, including system architecture, features, and functions.
  • Familiarity with troubleshooting hardware and software issues specific to Windows 11.
  • Knowledge of Microsoft Office Suite and related software.
• Soft Skills
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.

Work Environment

• This role may require occasional lifting and moving of hardware equipment.
• May involve working in various office locations within the organization.
• Onsite at least three days, but possibly five days

Skill
- Required / Desired
- Amount - of Experience

Experience providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;

- Required - 5 - Years

Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management;

- Required - 5 - Years

Experience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets;

- Required - 5 - Years

Experience with workflow management applications such as Zen Desk, Service Now, Ivanti, or BMC Helix.

- Required - 5 - Years

ITIL v4 Foundation
- Required

CompTIA A+ - Required

Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP Sure Click;

- Desired

Experience with IT asset management and tracking tools such as Oomnitza, Service Now, Ivanti, or BMC Helix.

- Desired