Pega Business Architect Support

Pega Business Architect Support

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The ECM Support Analyst will be responsible for executing task requests across the ECM Support Team and supporting ongoing operational needs. Leveraging prior experience in ECM support or similar initiatives, this role ensures efficient completion of research, analysis, documentation, and communications. The analyst will support meetings through note taking, ensure timely and accurate updates to leadership, and maintain structured documentation repositories within SharePoint.

This role requires strong organizational skills, attention to detail, and the ability to work both independently and collaboratively across work streams.

Key responsibilities:

• Execute task requests in support of the ECM Support Team
• Conduct research and analysis to support ongoing initiatives
• Support meetings through note-taking and documentation
• Maintain routine communication cadences with ED&CMO leadership and ECM work streams
• Update, maintain, and monitor SharePoint document repositories
• Ensure timely follow-up and tracking of assigned items
• Collaborate with cross-functional partners to drive operational clarity and execution

Here's what you need:

• Pega Certification (required)
• Experience supporting ECM or related operational/technical initiatives
• Strong analytical, documentation, and communication skills
• Ability to work in a fast-paced, detail-oriented environment
• Familiarity with SharePoint site management and document governance

Nice to have:

• Experience in large-scale or government-related support environments
• Exposure to workflow or case-management systems

Eligibility requirements:

• Candidates MUST be a U.S. Citizen
• Must be eligible to obtain a government Public Trust Clearance

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$64,000 - $124,200 USD

Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.