Senior ServiceNow Application Developer

Senior Service Now Application Developer

Client is looking for an experienced Senior Service Now Application Developer to support the development, administration, and ongoing enhancement of the district's Service Now platform within the Office of Data & Technology across multiple modules including S2P, HRSD, ITSM, and ITAM. This role plays a critical hands-on part in configuring, maintaining, and evolving Service Now to support district-wide business processes. The Developer will ensure solutions are scalable, user-centered, secure, and aligned to DCPS operational priorities while supporting continuous improvement.

Position Responsibilities:

• Serve as a primary administrator for the DCPS Service Now instance, supporting day-to-day service operations and maintenance.
• Configure and maintain Service Now applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development and enhancement activities across multiple Service Now modules, including ITSM, HRSD, S2P, and other modules available.
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform-aligned approaches.
• Coordinate with Office of Chief Technology officer (OCTO) for development, changes and support.
• Ensure configurations follow Service Now best practices, prioritizing configuration over customization and maintaining upgrade readiness.
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
• Partner closely with internal IT teams, vendors, and Service Now partners as appropriate.

General skills (must have):

• Hands-on Service Now administration experience, including ownership or co-ownership of a Service Now instance.
• Strong foundational knowledge of the Service Now platform, including:
  Forms, lists, tables, and dictionary configuration Business Rules, Client Scripts.
• Experience integrating Service Now with external systems via REST/SOAP APIs
• ITIL Foundation certification or equivalent ITSM process knowledge
• Proficiency in JavaScript for Service Now scripting(business rules, client scripts, UI policies)
• Knowledge on UI Policies, and UIActions Roles and Access Control Lists (ACLs) Update sets and platform administration
• Experience with one or more Service Now application areas such as ITSM, HRSD, S2P, CSM, or Sec Ops
• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
• Experience working in a public sector, K–12, education, or other highly regulated environment

General skills (nice to have):

• Service Now Certified Application Developer (CAD) preferred

Language skills (must have):

• English Native or bilingual proficiency

Experience required:

• 15 Years Bachelor's degree in information technology, Computer Science, a related field, or equivalent professional experience
• 10 Years Hands-on Service Now administration experience, including ownership or co-ownership of a Service Now instance
• 10 Years Proficiency in JavaScript for Service Now scripting (business rules, client scripts, UI policies)
• 8 Years Strong foundational knowledge of the Service Now platform, including:
  Forms, lists, tables, and dictionary configuration Business Rules, Client Scripts
• 8 Years Experience integrating Service Now with external systems via REST/SOAP APIs
• 8 Years Knowledge on UI Policies, and UIActions Roles and Access Control Lists (ACLs) Update sets and platform administration
• 8 Years Experience with one or more Service Now application areas such as ITSM, HRSD, S2P, CSM, or Sec Ops
• 8 Years Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
• 8 Years Experience working in a public sector, K–12, education, or other highly regulated environment
• ITIL Foundation certification or equivalent ITSM process knowledge

Minimum Education/ Certification Requirements:

• Bachelor's degree in information technology, Computer Science, a related field, or equivalent professional experience