Supervisory Information Technology Specialist MSS-14

Supervisory Information Technology Specialist MSS-14

For the past decade, the District of Columbia Public Library (DCPL) system has been undergoing an aggressive transformation to modernize its facilities and set the strategic direction for 21st century public library services in the District of Columbia. DCPL’s physical campus includes 25 neighborhood libraries and the newly modernized Martin Luther King, Jr. Memorial (Central) Library.

DCPL’s goal is for all District residents, regardless of income, educational attainment or geographic area, to have the opportunity to grow, excel and become successful contributors to their communities and society. As such, the Library is committed to introducing new programs and services and customizing its offerings to better serve each neighborhood – particularly in ways that help those who need it the most.

The DC Public Library is seeking a Supervisory Information Technology (IT) Specialists in the Office of Information Technology for the District of Columbia Public Library (DCPL) that oversees administrative and public technology to facilitate digital inclusion and literacy, lifelong learning and engagement, and collaboration and development.

The Supervisory IT Specialist manages technology operations customer support, network, systems and IT specialists in the planning, development, implementation, administration, and maintenance of software and hardware technology solutions support of the community, library users and library staff with the enforcement of the mission, priorities, and requirements of DCPL, positioning DCPL as a national leader in library technology.

• Develop and implement technology plan, business case justifications and cost/benefit analyses for technology initiatives.
• Collaborate with library departments, staff, and management to develop and maintain a technology plan that supports library programs and operational needs.
• Manage governance process to recommend and prioritize technology projects.
• Monitor performance through the use of service level agreements, automated systems monitoring and measures.
• Establish service metrics that align with library requirements and goals that show value to patrons.
• Analyze and improve upon technology standards, procedures, and policies across the library to gain efficiencies and improve processes.
• Manage and maintain stable and reliable IT systems, infrastructure.
• Maintain relationship with the District of Columbia Office of the Chief Technology Officer (OCTO) for services and initiatives provided to DCPL from OCTO.
• Monitor service agreements, performance, and costs; vendor relationships and contracts to maximize service level performance and minimize costs; collaborate with technology partners including vendor companies, educational institutions, non-profits, and other District agencies.
• Responsible for management, oversight, and control of the mobile, desktop, and server software, and hardware, wired and wireless network and telecommunication infrastructure planning, implementation, and maintenance according to industry best practices.
• Supervises employees, of multiple subject area grades ranging 9 – 13, in the substantive work of the Department performing the following supervisory functions: plans, assigns, and reviews the work of employees, established work priorities, evaluates employee performance, recommends training course.
• Serves as an advisor to the Director of Information Technology regarding new and emerging technologies and recommends how such developments may be effectively employed in the operation of DCPL; and, for the quantity and quality of the work done and ensures the efficient operation of the department.
• Represents the department at conferences and meetings with other libraries and agencies when needed.
• Performs other related duties as assigned.

• Bachelor’s degree from an accredited college or university in Information Technology, Information Systems, Computer Science, Cybersecurity, Engineering, Information Science, Management Information Systems, or closely related field
• Closely related field are any of the following - Computer Information Systems (CIS), Technology Management, Computer Engineering, Software Engineering, Systems Engineering, Network Engineering, Network Administration, Information Assurance, Information Security, Computer and Network Security, Data Science, Data Analytics, Computer Programming or Software Development, Web Development, Web Technologies, Cloud Computing or Cloud Technology, Telecommunications, Applied Computing, Informatics, or Business Information Systems
• A minimum of eight (8) years of progressively responsible professional experience leading, managing, implementing, and supporting enterprise information technology operations, systems, infrastructure, and technology solutions. Qualifying experience must include at least five (5) years of supervisory or managerial experience overseeing multidisciplinary IT…