Microsoft Dynamics CRM Consultant

Job Summary The Systems Specialist serves as a technical subject matter expert (SME) on the Participant Systems team, supporting and evolving a suite of interconnected participant-facing systems at the Institute of International Education. These systems include Customer Relationship Management (CRM), applicant management systems, websites, web content management systems, and custom applications/portals. This role works collaboratively with various vendors, internal and external stakeholders to manage major operational projects, oversee configuration, testing and resolution that align with departmental, programmatic and organizational goals.

The Systems Specialist focuses on creating an intuitive and consistent user experience across participant systems and delivers secure, scalable, and user-centered technical solutions.