Sr. Desktop Support Specialist (Apple​/IOS Support

Sr. Desktop Support Specialist (Apple Support)

• Provide technical support to end-users on Apple iOS devices (iPhones, iPads) as well as macOS systems
  .
• Deliver executive support services
  , including rapid troubleshooting, meeting setup, and high-priority technical assistance for senior leadership.
• Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
• Assist with setup, configuration, and management of Apple and iOS devices.
• Support and administer mobile device management (MDM) solutions such as Jamf, Air Watch, and Intune
  .
• Perform regular maintenance, security updates, and system optimizations on Apple devices.
• Educate end-users and executives on best practices for using iOS, macOS, and collaboration tools (Teams, Zoom, Office 365).
• Maintain accurate inventory of Apple hardware, peripherals, and software licenses.
• Collaborate with IT team members to implement IT projects and support new initiatives.
• Document troubleshooting processes, system configurations, and resolutions.

• Proven experience as a Desktop Support Technician or in a similar IT support role.
• Strong expertise in Apple iOS and macOS environments (executive support experience strongly preferred).
• Familiarity with troubleshooting techniques for Apple hardware, software, and peripherals.
• Knowledge of mobile device management (MDM) tools (Jamf, Air Watch, Intune).
• Ability to explain technical concepts to non-technical and executive users with clarity and professionalism.
• Excellent problem-solving, multitasking, and organizational abilities.
• Strong communication skills and a customer-first mindset.
• Certifications such as Apple Certified iOS Technician (ACiT) or Apple Certified Support Professional (ACSP) are a plus.
• US Citizenship Required On Site

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility:
  Full-flex work week to own your priorities at work
• Community:
  Award-winning culture of innovation and a military-friendly workplace

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.