Sr. Desktop Support Specialist (Apple​/IOS Support

Sr. Desktop Support Specialist (Apple Support)

Provide technical support to end-users on Apple iOS devices (iPhones, iPads) as well as macOS systems.

Deliver executive support services, including rapid troubleshooting, meeting setup, and high-priority technical assistance for senior leadership.

Troubleshoot and resolve hardware, software, and networking issues on Apple devices.

Assist with setup, configuration, and management of Apple and iOS devices.

Support and administer mobile device management (MDM) solutions such as Jamf, Air Watch, and Intune.

Perform regular maintenance, security updates, and system optimizations on Apple devices.

Educate end-users and executives on best practices for using iOS, macOS, and collaboration tools (Teams, Zoom, Office 365).

Maintain accurate inventory of Apple hardware, peripherals, and software licenses.

Collaborate with IT team members to implement IT projects and support new initiatives.

Document troubleshooting processes, system configurations, and resolutions.

Proven experience as a Desktop Support Technician or in a similar IT support role.

Strong expertise in Apple iOS and macOS environments (executive support experience strongly preferred).

Familiarity with troubleshooting techniques for Apple hardware, software, and peripherals.

Knowledge of mobile device management (MDM) tools (Jamf, Air Watch, Intune).

Ability to explain technical concepts to non-technical and executive users with clarity and professionalism.

Excellent problem-solving, multitasking, and organizational abilities.

Strong communication skills and a customer-first mindset.

Certifications such as Apple Certified iOS Technician (ACiT) or Apple Certified Support Professional (ACSP) are a plus.

US Citizenship Required On Site

GDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support:
An internal mobility team focused on helping you achieve your career goals Rewards:
Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Flexibility:
Full-flex work week to own your priorities at work Community:
Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITYExplore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely hourly rate for this position is between $33.15 - $44.85. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

None

Telecommuting Options:
Onsite

Work Location:

USA DC Washington - 400 Maryland Ave SW (DCC
161)