Knowledge Engineer ​/ KBA Developer

Knowledge Engineer / KBA Developer

We have an exciting opportunity at the Department of State! The Knowledge Engineer / KBA Developer develops, maintains, and enhances KM resources that support the customer's mission to provide IT services to DoS users enterprise wide.

Responsibilities:

• In this role, you will execute the Knowledge Management Plan (KMP) and manage program documentation and capture operational knowledge.
• This includes: SOPs for contractor staff performing contract duties, internal quality control procedures and checklists, contractor training materials and onboarding documentation, contract deliverable templates and submission procedures, escalation procedures and contact lists, lessons learned and continuous improvement documentation.
• The KBA Developer leads the development and maintenance of Knowledge Base Articles (KBAs) for common IT issues, troubleshooting procedures, and how-to guides.
• Additionally, you will align SOPs with Information Technology Infrastructure Library (ITIL) framework and DoS standards. Update SOPs to reflect modernization initiatives and emerging technologies.
• Create role-specific SOPs and Tactics, Techniques, and Procedures (TTPs) for support functions.
• The role will also ensure we document systems, applications, and databases across all tiers.
• Maintain logical and physical IT infrastructure diagrams. Document system architecture and data flows.
• Maintain security policies and compliance documentation. Maintain technical requirements and user guides.
• The KBA Developer will develop user guides and quick reference materials for common IT tasks.
• Create orientation materials for new users of KM tools and IT services.
• You will ensure contractor program documentation in Government-approved repositories is complete, accurate and within all SLA standards.

Education and Experience:

• 6+ years
• Bachelor's in IT or related field
• AWS Certified Dev Ops Engineer or Azure Dev Ops Engineer Expert
• Secret Security Clearance

Preferred Requirements:

• ITIL 4 Foundation Certification(s)

Physical Requirements:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weight up to 40 pounds
• Travel by land or air transportation 10 %.

Pay Band Min: USD $72,160.00/Yr.

Pay Band Max: USD $/Yr.