Executive Director, Information Technology Services

Overview

OVERVIEW:
Gallaudet University, federally chartered in 1864, is a bilingual, diverse, and multicultural institution of higher education dedicated to the intellectual and professional advancement of Deaf and hard of hearing individuals through American Sign Language and English. Gallaudet maintains a proud tradition of research and scholarly activity and prepares graduates for career opportunities in a highly competitive, technological, and rapidly changing world.

As part of the university, the Laurent Clerc National Deaf Education Center is a federally funded center that operates exemplary elementary and secondary education programs for deaf and hard of hearing students as well as national outreach programs which develop and disseminate innovative curricula, instructional techniques, and products nationwide, and provide information, training, and technical assistance to parents and professionals serving children from birth through age 21.

Job Title:

Executive Director, Information Technology Services

Worker Type:
Regular

Pay Type:

Salary

Exempt Status:
Yes

Compensation Grade (Track/Level): E2

Hiring Range (Commensurate with experience and qualifications): $-$

Salary Ranges:
All Compensation Grades

Supervisory Organization (Department):
Finance

Summary:

Reporting to the Chief Financial Officer, the Executive Director of Information Technology Services provides strategic leadership for Gallaudet University and Clerc Center's technology infrastructure, enterprise systems, cybersecurity, data governance, and AI readiness, ensuring secure, reliable, and innovative technology solutions that advance the institutions' mission and future growth.

Develops and implements a University-wide information technology strategic plan aligned with institutional priorities. Serves as the University's principal advisor on technology, cybersecurity, digital transformation, and emerging technologies. Supports and advances enterprise technology governance processes while prioritizing investments to maximize organization value. Promotes innovation through the responsible adoption of emerging technologies, including artificial intelligence.

Supervises staff; provides ongoing feedback to all employees including student workers; completes the annual performance evaluations for each regular status and extended temporary staff; set goals and expectations for each staff; resolves workplace conflicts in a timely manner and seeks support from Human Resources or the Office of Equal Opportunity Program, if needed; promotes a safe and healthy work environment; and ensures professional development opportunities are provided to each regular status and extended temporary staff.

Provides leadership and direction to the Information Technology Services. Develops and administers the IT operating and capital budgets. Negotiates and manages vendor contracts and strategic technology partnerships. Establishes performance measures and continuously improves IT service delivery.

Maintains and continuously enhances a dynamic, resilient institution-wide cybersecurity program to ensure effectiveness against evolving threats. Ensures compliance with applicable federal and state regulations, security standards, and privacy requirements. Oversees disaster recovery, business continuity, and incident response planning.

Leads institutional data governance and data quality initiatives. Promotes responsible use of analytics and AI to improve decision-making, student success, operational efficiency, and institutional effectiveness. Establishes governance for ethical and secure use of AI technologies across the University.

Provides oversight of enterprise applications, including ERP, HR, Finance, Student Information Systems, Identity Management, CRM, Learning Management Systems, and cloud-based technologies. Ensures a reliable, secure, and scalable technology infrastructure that supports academic and administrative operations. Leads enterprise architecture and technology modernization initiatives.

Ensures technology services and digital resources support accessibility and human-centered design to meet the needs of diverse users. Partners with Academic Affairs and Clerc Center to support instructional technology, classroom technologies, online learning, and research computing.

Establishes and maintains a positive and supportive working relationship with co-workers and supervisors. Demonstrates a genuine commitment to belonging on campus including workplace and student experience and participates in activities and workshops to foster continuous learning. Serves as a mandatory reporter under Title IX; and commits to completing Title IX…