Automation Engineer

Automation Engineer

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an Automation Engineer to support KITS and our government customer in Washington, DC. The position is hybrid, requires 2 days onsite. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag IT Systems (KITS) is seeking a skilled Automation Engineer to join a high-performing IT operations team supporting enterprise service management environments. The ideal candidate is a technically proficient professional with deep experience in IT service management platforms, process automation, and workflow optimization. This individual will play a critical role in designing, developing, and implementing automation solutions that streamline ITSM processes, reduce manual effort, and improve service delivery outcomes across the enterprise.

Principal responsibilities will include but are not limited to:

• Design, develop, implement, and maintain automation workflows, scripts, and integrations within enterprise ITSM platforms such as Service Now, Remedy, Jira Service Management, or equivalent tools.
• Analyze existing ITSM processes — including incident management, problem management, change management, request fulfillment, and asset management — to identify inefficiencies and opportunities for automation.
• Build and configure workflow automations, business rules, event-driven triggers, scheduled jobs, and orchestration flows within the ITSM platform to reduce manual effort and improve process consistency.
• Develop and maintain integrations between the ITSM platform and external enterprise systems, including monitoring tools, identity management platforms, cloud environments, and collaboration tools, using REST APIs, webhooks, and middleware solutions.
• Collaborate with service desk leads, process owners, and IT operations teams to gather automation requirements, define acceptance criteria, and validate delivered solutions against business needs.
• Support the implementation and automation of AIOps and event management capabilities, including alert correlation, noise reduction, and automated incident creation from monitoring platforms.
• Engineer self-service automation capabilities, including virtual agent chatbots, automated ticket routing, auto-resolution workflows, and end-user self-help request fulfillment.
• Develop and maintain automated reporting, dashboards, and performance metric workflows to support ITSM governance and continuous service improvement activities.
• Conduct thorough testing of automation solutions, including unit testing, integration testing, and user acceptance testing, prior to production deployment.
• Maintain accurate and up-to-date technical documentation for all automation solutions, including workflow designs, integration architecture diagrams, configuration records, and runbooks.
• Monitor deployed automation solutions for performance, reliability, and accuracy, proactively identifying and resolving issues to minimize service impact.
• Participate in Agile or iterative development sprints, contributing to backlog grooming, sprint planning, and retrospective activities related to ITSM automation initiatives.
• Stay current with ITSM platform updates, automation technologies, and industry best practices, providing recommendations for platform enhancements and new automation opportunities.
• Support change management and organizational adoption efforts related to newly deployed automation solutions, including end-user training and stakeholder communication.

Education and Experience:

Required:

• Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, or a related field from an accredited college or university, or equivalent work experience.
• 8+ years of experience in IT service management, ITSM platform administration, or IT operations engineering roles.
• 4+ years of hands-on experience developing automation workflows, scripts, or integrations within an…