More jobs:
NOC Technician Tier 2
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-21
Listing for:
Imagineeer, LLC
Full Time
position Listed on 2026-08-21
Job specializations:
-
IT/Tech
IT Support, Cybersecurity, Network Security, Network Engineer
Job Description & How to Apply Below
Imagineeer is looking for a NOC Tier 2 Technician that will provide advanced technical support and troubleshooting for escalated network and system incidents, serving as a subject matter expert within the Network Operations Center. This role operates within a 7x24x365 NOC environment and is responsible for resolving complex technical issues while mentoring Tier 1 staff.
Key Responsibilities- Monitor and manage enterprise network infrastructure, servers, and applications using advanced monitoring and analysis tools
- Receive escalated incidents from Tier 1 technicians and perform in-depth troubleshooting and root cause analysis
- Diagnose and resolve complex network connectivity, performance, and configuration issues
- Perform advanced analysis of network traffic, system logs, and performance metrics to identify and resolve issues
- Execute configuration changes on network devices including routers, switches, firewalls, and load balancers
- Coordinate incident response activities and manage communication during major incidents or outages
- Collaborate with network engineers, system administrators, and vendors to resolve technical issues
- Develop and maintain runbooks, standard operating procedures, and technical documentation
- Provide technical guidance and mentorship to Tier 1 technicians
- Participate in problem management activities to identify and eliminate recurring issues
- Support planned maintenance windows by executing changes and monitoring systems during implementation
- Conduct post-incident reviews and contribute to continuous improvement initiatives
- Perform capacity planning analysis and provide recommendations for infrastructure improvements
- Manage and prioritize multiple critical incidents simultaneously
- Utilize remote access tools to troubleshoot and resolve issues on network devices and servers
- Create and update network diagrams, documentation, and knowledge base articles
- Participate in on-call rotation and respond to critical incidents outside normal business hours
- Validate and test backup and disaster recovery procedures
- Monitor and respond to security alerts and potential security incidents
- Generate reports on system availability, incident trends, and performance metrics
- Associate's degree in Computer Science, Information Technology, Network Engineering, or related field from an accredited college or university, OR equivalent combination of education and experience
- 3-5 years of hands-on experience in network operations, NOC environment, or similar technical support role
- Demonstrated experience troubleshooting complex network and system issues
- Experience working in a 7x24x365 operations environment
- Industry certifications such as CompTIA Network+, Cisco CCNA, or equivalent
- Advanced knowledge of TCP/IP networking, routing protocols (BGP, OSPF, EIGRP), and switching technologies
- Strong experience with network monitoring and management platforms (Solar Winds, Nagios, PRTG, Splunk, or similar)
- Proficiency in troubleshooting Cisco, Juniper, or other enterprise networking equipment
- Solid understanding of network services including DNS, DHCP, NTP, SNMP, and VPN technologies
- Experience with firewall technologies and security best practices
- Ability to analyze packet captures using Wireshark or similar tools
- Strong knowledge of Windows and Linux operating systems
- Experience with ticketing systems and ITSM platforms (Service Now, Remedy, Jira)
- Understanding of ITIL framework including incident, problem, and change management processes
- Excellent analytical and troubleshooting skills with systematic problem-solving approach
- Strong written and verbal communication skills for technical and non-technical audiences
- Ability to create clear, concise technical documentation and incident reports
- Experience working under pressure and managing multiple high-priority incidents simultaneously
- Proven ability to work independently with minimal supervision
- Strong time management and organizational skills
- 5+ years of NOC or network operations experience
- Experience supporting large-scale enterprise environments with thousands of users
- Advanced certifications such as Cisco CCNP, CompTIA Security+, or ITIL Practitioner
- Experience working in a federal government IT environment
- Bachelor's degree in a technical field
- Advanced certifications (Cisco CCNP, JNCIA, CompTIA Security+, CISSP, ITIL Expert)
- Experience with cloud networking and infrastructure (AWS, Azure, Google Cloud Platform)
- Knowledge of SD-WAN technologies and implementation
- Scripting and automation skills (Python, Power Shell, Bash, Ansible)
- Experience with application performance monitoring (APM) tools
- Familiarity with load balancing technologies (F5, Citrix Net Scaler, HAProxy)
- Understanding of VoIP and unified communications infrastructure
- Experience with Net Flow/sFlow analysis and traffic engineering
- Knowledge of CDN (Content Delivery Network) technologies and configuration
- Experience with virtualization platforms (VMware, Hyper‑V)
- Understanding of database concepts and…
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