IT Support Specialist IT Washington, DC

Helsing develops artificial intelligence-enabled capabilities to protect and defend democracies. We are growing our US operations, cultivating an ambitio u s and committed team of mission-driven professionals to apply their skills to solve challenging problems.

As we scale our US team in Washington, D.C., we are looking for a nIT Support Specialist to ensure our daily operations run seamlessly. In this role, you will be the face of IT for our growing office—supporting our team directly so they can focus on delivering critical capabilities without technical friction.

This is not a passive or hands-off oversight role; we are looking for a true "do-er" who thrives on solving real-world problems in real time. You are highly proactive, deeply self-motivated, and take immense pride in owning the technology footprint of our office. Because we are scaling rapidly, this position offers significant room for professional growth as you help shape and expand our local IT infrastructure over time.

• User-Facing Support:
  
  Provide direct, hands-on IT support to our D.C. team, serving as the first point of contact for service desk requests and technical troubleshooting.
• Device Management:
  
  Manage the lifecycle of our hardware fleet, including deploying, configuring, and maintaining
  
  Windows and macOS laptops and peripherals.
• Office
  
  Infrastructure:
  
  Maintain and optimize standard office technology setups, including conference room,AV equipment, network printers, and localized connectivity.
• SaaS Operations:
  
  Manage user access, licensing, and troubleshooting across our productivity suites, with a focus on Office 365 (O365).
• On-Site Mobility:
  
  Whileyou’llbe based in D.C., you will occasionally travel to our operational and test facilities (such as our site in West Virginia) to set up and support localized IT environments.

• Driven & Proactive:
  
  Youdon’twait for tickets to pile up. You spot potential friction points before they become issues and take ownership of resolving them.
• A Dynamic "Do-er":
  
  You love being in the details, working directly with people, and getting your hands on hardware rather than managing from a distance.
• An Adaptable Technologist:
  
  You have solid foundational experience in IT support or service desk environments. You are comfortable navigating both Windows and macOS systems.
• Resourceful with the Basics:
  
  You have a working familiarity with O365 admin tools and standard device setups. While familiarity with MDM tools (JAMF/ Intune) is helpful, a deep specialization is not required.

Note:

We encourage you to apply even if youdon’tmeet all the listed qualifications; ability and impact cannot be summarized in a few bullet points.

• Prior experience working in the defense, national security, or government sector is a strong plus, though not a hard requirement.
• Experience working with Mobile Device Management tools like Intuneand Jamf.
• Experience working with Power Shell or Python to automate workflows.
• Experience working in a fast-growing startup or a high-paced, dynamic environment.
• Willing to Travel:
  
  You are open and excited to occasionally travel to support regional facilities, specifically to our manufacturing facility.

Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns

The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world

Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defense industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental:
Helsing is part of, and often leading, historic leaps forward

In our domain, success is a matter of order-of-magnitude improvements and novel capabilities.…