IT Specialist (NETWORK

As a IT Specialist (NETWORK) at the GS-2210-9/11, you will be part of Ofc of the Chief Information Officer, Office of Personnel Management. If selected, you will you will analyze, implement, secure, and support the OPM enterprise data network, including WAN/LAN operations, VPN technologies, virtualized network services, and network support for enterprise AI/ML systems.

• Supporting the operation, maintenance, and troubleshooting of enterprise LAN/WAN infrastructure and related network services;
• Performing routine network analysis, monitoring, and troubleshooting activities using established procedures and escalating non-routine issues; and
• Assisting with the implementation of network hardware, software, VPN, or remote access changes and validating operational functionality; and
• Developing and updating technical documentation, operating procedures, or reference materials, and assisting with the preparation of network performance and utilization reports.

• Analyzing, implementing, and supporting enterprise LAN/WAN network services, including updates and enhancements to network infrastructure;
• Performing analysis and troubleshooting of network performance and connectivity issues and recommending corrective actions; and
• Implementing or supporting VPN technologies (such as IPSEC, remote access, point-to-point, or bulk encryption) for internal or interagency connections; and
• Drafting operating procedures, technical documentation, implementation plans, or LAN/WAN reports for network services; and
• Evaluating the performance of LAN, WAN, VPN, or virtualized network environments and recommending changes to improve security, availability, resiliency, or performance.

Competency Requirement:
In addition to the Specialized Experience above, you must meet the competency requirements for the Information Technology (IT) Management Series 2210, for the grade level(s) to which you apply, as described below.

You must have Information Technology related experience demonstrating each of the following required competencies for the grade level to which you apply, and must meet or exceed the minimum proficiency level for each (Please see below section Minimum Proficiency Level):

Attention to Detail (Level 3, Intermediate), Customer Service (Level 3, Intermediate), Interpersonal Skills (Level 3, Intermediate), Reasoning (Level 2, Basic), Teamwork (Level 3, Intermediate).

Attention to Detail (Level 3, Intermediate), Customer Service (Level 3, Intermediate), Interpersonal Skills (Level 3, Intermediate), Problem Solving (Level 3, Intermediate), Teamwork (Level 3, Intermediate), Technical Competence (Level 3, Intermediate).

• Attention to Detail
  - Is thorough when performing work and conscientious about attending to detail.
• Customer Service
  - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Interpersonal Skills
  - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Reasoning
  - Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
• Problem Solving
  - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork
  - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical…