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On-Site Tier 1 Helpdesk Technician - IT Support
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-21
Listing for:
AAC
Full Time
position Listed on 2026-08-21
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
AAC is seeking a full-time on-site IT Help Desk professional in Washington, DC to be the first point of contact for incidents and service requests. The role involves documenting reports via phone, email, portal, chat, or in-person visits, and resolving issues related to hardware, software, and network configurations.
You will troubleshoot and log incidents using ITSM, communicate clearly with end users and technicians, and escalate when needed.
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