IT Specialist (Branch Chief, IT Operations and Engineering

This position is located in the Department of Homeland Security (DHS), Office of Intelligence & Analysis (I&A).

The primary purpose of this position is planning, organizing, and directing branch activities to ensure intelligence support operations comply with legal and regulatory requirements and meet customer needs. The position serves as a technical authority providing advice and guidance on complex IT issues.

Non-BU
:
This is a non-bargaining unit position.
Individual Occupational Requirement

• Attention to Detail
  - Is thorough when performing work and conscientious about attending to detail.
• Customer Service
  - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Decision Making
  - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management
  - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills
  - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication
  - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving
  - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork
  - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence
  - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Specialized

Experience:

You qualify for the GS-14 grade level if you possess the specialized experience, equivalent to the GS-13 grade level in the Federal service, or comparable experience not gained through federal service, in applying skills in managing portfolios, introducing new technical practices to operations where precedents do not exist; assessing programs to determine where data and technology can be applied to make improvements in efficiencies and operations;

planning and implementing new operational programs; and providing leadership to large and complex organizations.

In addition to the specialized experience described above, you must have related experience in each of the competencies listed below which must be supported by the information contained in your resume and other application materials: