Application Operations Analyst with Security Clearance

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an Application Operations Analyst with a Secret security clearance to support KITS and our government customer in Washington, DC. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Application Operations Analyst provides day-to-day operational support, monitoring, and administration for CLIENT's enterprise application portfolio, SaaS platforms, and integration environments. This individual serves as a frontline operations resource within the enterprise applications and integration team, handling routine application support tasks, monitoring application health and performance, managing application-related tickets, and contributing to the overall stability and reliability of CLIENT's enterprise application environment.

This individual must demonstrate solid technical proficiency in enterprise application operations, strong attention to detail, excellent customer service skills, and a commitment to security and compliance in all application support activities. While escalating complex issues to the Senior Application Operations Engineer or Applications & Integration Lead as appropriate, this individual is expected to resolve routine and moderately complex application support tasks autonomously and within established service level objectives.

Key Responsibilities:

Enterprise Application Support & Monitoring:
* Provide day-to-day operational support and monitoring for CLIENT's enterprise application portfolio, including agency-specific business applications, productivity tools, and mission-critical systems
* Monitor enterprise application health, performance, and availability using Government-provided monitoring tools and dashboards
* Detect, triage, and classify application incidents and service requests in accordance with established priority levels and response procedures
* Execute initial triage and resolution steps for routine and moderately complex application incidents, escalating complex issues to the Senior Application Operations Engineer or Applications & Integration Lead as appropriate
* Manage application-related tickets in the Government ITSM platform, ensuring accurate, complete, and timely documentation of all support activities
* Contribute to achieving service level objectives for application incident acknowledgment, response, and resolution SaaS Platform Administration:
* Support daily administration of CLIENT's SaaS platform portfolio, including user management, access provisioning and deprovisioning, basic configuration tasks, and license tracking
* Monitor SaaS platform health and performance, escalating issues to the Senior Application Operations Engineer or SaaS vendors as appropriate
* Execute routine SaaS platform configuration tasks in accordance with established procedures and change management practices
* Maintain accurate SaaS platform user records, license counts, and configuration documentation in the Government ITSM platform
* Coordinate with the Asset/Financial Management team on SaaS license tracking and renewal activities
* Support SaaS vendor communication for routine support cases and service requests Integration Monitoring & Support:
* Monitor CLIENT's enterprise integration platforms and middleware environments for failures, performance degradation, and data pipeline issues
* Detect and triage integration incidents, executing initial resolution steps for routine issues and escalating complex integration failures to the Senior Application Operations Engineer
* Document integration incidents accurately in the Government ITSM platform, including failure details, impacted interfaces, and resolution actions
* Support routine integration administration tasks, including job monitoring, interface status checks, and basic configuration updates
* Maintain accurate integration monitoring records and contribute to integration health reporting
* Coordinate with application teams and the Senior Application Operations…