HSPD-12: IT Specialist

Zeva Incorporated is a Woman Owned Small Business (WOSB) founded in 2005, located in Fairfax, VA. We support the US Federal Government and international clients in areas such as Identity and Access Management (ICAM/IAM), Cloud Solutions, Cybersecurity, and Software Development. Our company is committed to excellence, holding CMMI Level 3 and ISO 9001:2015 certifications.

Serves as the principal IT Specialist supporting a government client for the HSPD-12 program across 60+ physical locations throughout the United States. Provides technical leadership for system operations and logistics, coordinates with government stakeholders to ensure compliance with IT governance, software configuration, and program updates at each location, and serves as the senior technical resource guiding the program's Junior IT Specialists.

The IT Specialist works with the Project Manager and corporate shared services to promote communication across the team and company and to ensure IT best practices are implemented, and coordinates with corporate resources to ensure quality standards are met.

• Serves as the primary POC for the technical knowledge required for effective system operations and logistics.
• Provides technical leadership, guidance, and training to Junior IT Specialists and other team members on system operation and administrative procedures.
• Prepares and delivers presentations and reports as required.
• Supports HSPD-12 enrollments and activations of SmartID cards; troubleshoots related hardware and software issues.
• Ships equipment to the field as needed and maintains pre-deployed systems.
• Operates the USAccess system for schedule and site configuration changes and performs USAccess system activations.
• Serves as the USAccess Site Manager – Primary.
• Conducts inventory calls.
• Serves as ICAM SharePoint Administrator, as needed.
• Other duties as assigned within the scope of the contract.

• 4–7 years of IT support experience focusing on end-user software support, database management, software deployment, and software and hardware troubleshooting required.
• Experience with Microsoft Office is required.
• Experience with SharePoint and GSA scheduling tools - preferred.
• Prior HSPD-12 / PIV, USAccess, or ICAM experience – strongly preferred.
• Able to effectively communicate (verbal and written) with all levels of clients and team members.
• Able to independently prioritize and manage multiple tasks, and to guide the work of junior staff.
• Displays strong organizational skills.

• The role primarily involves sedentary work.
• There may be occasional instances of stair climbing.
• Periodic standing and/or walking for extended durations may be required.
• Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing up to 25 lbs.
• Regular use of hands and fingers is expected.
• Effective communication through frequent periods of talking and listening is essential.

• High School diploma or GED certification.

• Must be a US Citizen.
• Active Public Trust / MBI clearance or the ability to obtain one.

• Medical, dental, and vision insurance
• Life and Disability Insurance
• 401(k)
• Generous Paid Time Off (PTO)
• Tuition Assistance & Professional Development Program

Disclaimer: Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins.

Thank you for your interest and patience!

Zeva is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Salary

Description:

$45,000-$65,000 depending on experience, and applicable wage determination.

Work Location: In person (within 50 miles of the ICAM HQ, Washington, DC; on-site as requested)

Interested individuals, please send your resume and cover letter tocareers