Web Content Specialist – Federal Highway Administration

Description

The Web Content Specialist will provide web content management, editorial, training, and digital content support for FHWA and RD&T websites, SharePoint sites, Google Sites, intranet pages, and related online platforms. This role is responsible for writing, editing, maintaining, uploading, and quality-checking web content to ensure accuracy, accessibility, usability, and alignment with agency style and branding requirements.

The successful candidate will have strong experience with content management systems, web writing, online publishing, Section 508 accessibility, SEO, content quality control, and web page maintenance. This is not a technical programming role, but it does require strong comfort working in CMS platforms and graphical user interfaces.

• Draft, revise, edit, and finalize web content for FHWA RD&T websites, databases, intranet pages, SharePoint sites, Google Sites, and related online platforms.
• Use content management systems to upload, maintain, update, and post approved content.
• Write and edit web pages, web articles, database text fields, user manuals, training materials, online help content, and web-related communications products.
• Optimize online content for readability, audience engagement, searchability, and SEO.
• Ensure all web pages and online content comply with Section 508 accessibility requirements.
• Write and revise alternative text for images, graphics, and other non-text elements.
• Coordinate web content reviews and approvals with FHWA points of contact, web managers, program offices, legal reviewers, public affairs staff, and external stakeholders when needed.
• Monitor web pages to ensure updates are posted on schedule and recommend improvements to readability, organization, navigation, and usability.
• Support quarterly certification processes to confirm that web content is current and accurate.
• Check and fix broken links, formatting issues, outdated information, and other web maintenance items.
• Use graphic applications to crop, recolor, resize, and manipulate web images as needed.
• Provide outreach training, user training, and support materials related to web content processes and tools.
• Coordinate content processes, procedures, workflow improvements, and documentation.

Requirements

• Bachelor’s degree in English, Communications, Marketing, Business, Journalism, or a related discipline.
• 5–7 years of experience in web content management.
• At least 3 years of recent web content management experience within the last 5 years.
• Experience writing and editing web content, training materials, documentation, and digital communications.
• Experience using content management systems to upload, maintain, and post content.
• Knowledge of Section 508 accessibility requirements for web and digital content.
• Experience performing content quality control and data/content review.
• Ability to use presentation tools and provide training or outreach support to staff.

• Experience supporting FHWA, USDOT, TFHRC, or another federal agency.
• Experience with Drupal, SharePoint, Google Sites, Microsoft 365, Google Workspace, or similar web/collaboration platforms.
• Transportation, highway, surface transportation, research, science, engineering, or technical communications experience preferred.
• Familiarity with web content databases, online records, metadata, and public release workflows.
• Basic image editing experience for web graphics.