It Helpdesk Specialist Job Washington area,District of Columbia USA,IT/Tech

Position: IT HELPDESK SPECIALIST

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT HELPDESK SPECIALIST

Full Time Washington, DC, US

Place of Performance

Primarily onsite
Congressional Budget Office
Ford House Office Building
Washington, DC
Occasional support at facilities in Manassas, VA and Ashburn, VA

Required Experience

Candidates should have extensive experience supporting enterprise desktop environments and advanced Tier II/Journeyman Help Desk operations.

Enterprise desktop and laptop support
Hardware deployment and lifecycle management
Software installation, configuration, and troubleshooting

Experience administering enterprise endpoint management solutions such as

JAMF
Ivanti
KACE
Comparable enterprise endpoint management platforms

Including experience with

Computer imaging
Patch management
Configuration management

Identity & Access Management

Active Directory
User provisioning
Group Policy
Role-Based Access Control (RBAC)
Identity lifecycle management

Operating Systems

Hands-on administration of:

Windows
macOS
iOS

System Administration

Advanced troubleshooting
Windows Event Viewer
Endpoint performance analysis
Root cause analysis
Workstation imaging and deployment
Hardware refreshes and data migrations

Security

Zero Trust security principles
Secure configuration management
Identity management
Vulnerability remediation

Service Desk Leadership

Mentoring junior Help Desk personnel
Developing Standard Operating Procedures (SOPs)
Creating technical documentation and knowledge base articles
Coordinating with Network, Cloud, and Cybersecurity teams
Providing exceptional customer service

Preferred Certifications

CompTIA Security+
Apple Certified IT Professional
ITIL Foundation
AWS Certified Sys Ops Administrator – Associate

Preferred Education

Bachelor's degree in Information Technology, Computer Science, or a closely related field.

Security Requirements

Successfully complete an FBI fingerprint/background investigation
Complete required CBO cybersecurity training before beginning work

Resume Guidance

Enterprise endpoint management
Windows and macOS administration
Microsoft Intune and JAMF
AWS support
Enterprise Service Desk operations
Technical documentation and SOP development
Customer support in complex enterprise environments

We are an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)

Constellation West is proud to be an EEO/AA employer M/F/D/V

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