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Service Desk Manager - Multi-Site ITSM Leader
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-22
Listing for:
DMI
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Project Manager
Job Description & How to Apply Below
DMI is seeking a Service Desk Manager in Washington, DC to lead technical service desk operations. This role involves managing the lifecycle of IT incidents in a multi-site environment supporting over 700 users.
The ideal candidate has strong experience in ITIL Framework and managing cloud-based ITSM platforms like Service Now. The position requires US citizenship and offers comprehensive benefits including health and wellness programs, tuition assistance, and a supportive workplace culture.
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