End User Support Technician-Tier 3

If you’re passionate about technology and want to work as part of a collaborative team with a growth mindset and a focus on delivering a top tier customer experience…designDATA is the place for you!

Our ideal candidate enjoys working on innovative solutions that help enable our clients to be productive and secure in their business processes. You have the desire and ability to solve complex issues, automate and modernize systems, and contribute to the empowerment of end-users. Apply today to take the first step towards a rewarding career!

• Provides troubleshooting and resolution for workstation, server, and communications software and hardware issues, including more advanced topics and situations.
• Provides onsite support for clients.
• Collaborates with other End User Support Technicians, Technical Account Managers and Client Technology Manager when escalating and resolving complex issues.
• Creates clear, concise documentation in instructional knowledge-based articles.
• Opens, updates, tracks, and closes tickets in the ticket management system.
• Provides active troubleshooting and resolution guidance to Tier 1 and 2 technicians.
• Coaches and trains Tier 1 and 2 technicians on technical topics and issue resolution management.

• A strong company culture with an employee-first focus
• Our medical plans are through the Federal Employee Health Benefits program for tribal employers
• A comprehensive dental program that has child orthodontic coverage
• Company paid vision, life, short-term and long-term disability
• Additional voluntary benefit programs
• 401(k) with a generous match
• 11 annual paid company holidays
• Generous paid time off including accrued PTO, Floating Holidays, Emergency Medical Leave, and Parental Leave
• Hiring referral bonus
• Tickets At Work  – an exclusive discount program with access to entertainment, travel, activities, pet insurance, and much more!