Senior Hardware​/Software Technician

Overview

Senior Hardware/Software Technician

Navy Yard, Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers.

The Senior Hardware/Software Technician supports, monitors, tests, and troubleshoots hardware and software problems with the SSP network.

• Recommend and schedule repairs.
• Provide end-user support for all SSP network-based applications.
• Install and configure workstations, laptops, and iPhones.
• Troubleshoot VPN issues with SSP-furnished equipment.
• Provide Windows operating system support - Windows 10 installation, patching, troubleshooting, and deployment.
• Research and troubleshoot issues with Microsoft Office 2010/2013/2016.
• Install and troubleshoot issues with a variety of SSP-specific developed and 3rd party software.
• Collaborate with other onsite contractors to manage and contain network spillages.
• Work with the SPCIO office to prepare for IT Accreditation and cybersecurity inspections.
• Provide guidance and mentorship to junior technicians or IT staff.
• Independently diagnose and resolve complex hardware and software issues.
• Use critical thinking and problem-solving skills to determine the root causes and implement effective solutions.
• Plan and manage IT projects independently, including resource allocation, timelines, and risk assessment, to ensure successful project completion.
• Independently maintain comprehensive records and documentation of IT configurations, changes, and incidents. Use this information for auditing, reporting, and decision-making purposes.
• Manage IT budgets and make decisions regarding expenditures, including procurement of hardware and software licenses, within budget constraints.
• Other duties as assigned.

• Associate degree OR
• Bachelor’s (preferred) degree from an accredited institution
• High school diploma or GED equivalent, and an additional 5+ years of experience can be substituted for a degree
• IT certifications:
  CompTIA Certification A+, Network+ or Security+
• Secret clearance required

Knowledge, Skills, and Abilities:

• Ability to make informed and independent decisions that impact the efficiency, security, and functionality of the technology infrastructure.

USD $85,400.00/Yr. Up to USD $/Yr.