PC Provisioning Technician - Washington, DC

PC Provisioning Technician - Washington, DC

Contract

IT

Role: PC Provisioning Technician

Location:

Washington, DC
Duration: 6+ Months
BGV will be done for the selected candidates.

• Install computer image, following instructions provided
• Deliver and install provisioned equipment at user location, and perform basic installation and troubleshooting when required
• Ensure Service Level Agreement is maintained when providing service to clients
• Provide events and rental support by coordinating with clients, deliver and install equipment at requested location, and perform basic troubleshooting
• Ensure that the asset information for all provisioned equipment is updated in Remedy/PCIM
• Oversee equipment inventory and inform WBG Team Lead stock projections to allow time to purchase
• Follow established and tested process and procedures provided by the WBG Team Lead
• Validate installation through defined quality assurance procedures
• Ship PC equipment to country offices when required
• Fill-in, review, and turn-in tracking documents on a daily/weekly basis
• Ensure work environment is maintained (clean, organized, and safe)
• Assist PCP Coordinator in providing weekly statistics for WBG Team Lead on a regular basis or on demand

• Education:
  
  Bachelor’s degree
• Role Specific
  
  Experience:
  
  2+ years of work experience relevant to the duties and accountabilities of the position
• Experience in Windows Vista / Win-7 PC Imaging and staging
• Experience in asset management

None specified

• Strong knowledge of troubleshooting PC Operating System and Hardware issues
• Ability to install a client’s standard/core software packages and new releases of these packages as instructed in written guidelines
• Ability to follow instructions
• Capacity to assume increasing responsibility
• Ability to work effectively in a team environment
• Excellent verbal and written communications skills
• Excellent administrative skills: organized, efficient, detail oriented, and versatile
• Excellent customer service approach to dealing with people at all levels
• Exhibit pleasant, professional, and courteous workplace etiquette

• Proficiency in MS Excel

Experience Matrix for Levels

• Level I - 2+ years of experience

All your information will be kept confidential according to EEO guidelines.