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Public Trust IT Support Pro — Tier 1, Hybrid DC
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-08-22
Listing for:
Eliassen Group
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Eliassen Group in Washington, DC seeks a customer service-oriented representative for remote Tier 1 application support for end users of the Asset Forfeiture Program. You will intake calls, create and manage tickets in BMC Remedy, troubleshoot issues, and provide follow-up.
The role emphasizes attention to detail, clear communication, and coordination with Tier 2 support while contributing to documentation and team initiatives. This is a contract-to-hire opportunity with W2 benefits.
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