Manager, AV Operations

How You’ll Contribute Who We Are The Technology Division creates digital experiences for and delivers information technology services to the National Geographic Society. From our staff to our constituents, Technology provides the power to amplify National Geographic’s impact through value-based product delivery, transformational data services, and world-class support and infrastructure services. These services include employee training and technical support, audio/visual production, device management, enterprise architecture, network management, on-premise and cloud computing, information security, identity management, data management and integration, product management, user experience design, software development, systems engineering, and systems administration.

Technology is comprised of five teams:
Business Products, Constituent Products, Data Products, Infrastructure & Security, and Technology Support Services.

Job Description Summary This position is responsible for managing the technical delivery of audio and video services for internal conference rooms and meeting spaces utilized by staff within the National Geographic Society headquarters. This includes maintaining the audiovisual systems and operating audio andvideo services for internal staff and board meetings. This position will lead short term and long-term projects and take ownership of AV-related incident tickets and service requests and work with customers and colleagues for resolution/fulfillment.

Additionally, the position may participate in on-call and other shift rotations during non-business hours to provide audiovisual support. Additional management responsibilities include oversight of maintenance contracts and vendor relationships, resource scheduling, asset management and change management for enterprise audiovisual technology environments including conference rooms and other staff work spaces. Additional hands-on work includes configuration of video conferencing technology, and lifecycle management of all technical systems contained within.

Your Impact Your Impact Responsibilities IncludeAV Meeting Support (40%):
Maintains, supports, schedules, operates and manages audio-visual equipment systems within theaters, conference rooms, and phone rooms available for use by NGS staff. Provides audiovisual production support within these spaces as assigned as well as providing support for virtual meetings.

AV Systems Administration (40%):
Performs AV systems administration tasks. Leads short-term and long-term implementation and maintenance projects in collaboration with management, consultants, and service providers . . Coordinates audiovisual system upgrades and life cycle management policies and procedures of assigned AV technology equipment.

AV Integrator & Contractor Coordination (15%):
Manages vendor relationships including maintenance contracts. Facilitates asset management and change management for enterprise audiovisual technology environments including conference rooms, staff work spaces, and other meeting areas.

Other duties as assigned (5%):
Attends meetings, produces status reports, creates project plans, and leads assigned activities.

What You’ll Bring Educational background

Bachelor’s degree in audiovisual technologies or related discipline, or equivalent experience.

Minimum Years and Type of Experience5+ years hands-on experience supporting enterprise audiovisual technologies for conference rooms and meeting spaces.

Necessary Knowledge and Skills In-depth knowledge of audio/video and related computer technologies required for enterprise audiovisual technology environments.

Experience in leading the technical execution of in-person and hybrid meetings with 50+ participants using Cisco, Google Meet, Zoom, or a similar platform

Ability to function in a dynamic environment subject to changes in schedules and priorities.

Ability to participate in multiple projects concurrently from inception to completion with limited management supervision, including providing consultation for complex audiovisual technical solutions

Excellent oral and written communication skills. Ability to interact positively and productively with teams…